One team, managing everything that keeps your business running.
powered by centralized data and automated with agentic AI, so your business runs on one accountable team instead of eight disconnected vendors.
30+
Years managing IT for NYC businesses
8
Domains, unified into one operating model
ITIL
Aligned service delivery and reporting
EIGHT DOMAINS, ONE OPERATING MODEL
WHAT SITS INSIDE EACH DOMAIN
These are typically eight disciplines, eight tools, eight vendors,
and your team is the integration layer. Manage360° runs them
as one data model, one console, one accountable team.
Endpoint & Device Management
Hardware provisioning · Core software build ·
OS patching and updates · Device health and compliance · Asset lifecycle tracking
User & Access Management
Identity and authentication integration ·
Role-based access control (RBAC) · User session control · User access review · Self-service portal
Security, Compliance & Data Protection
Identity and access management · Vulnerability management · Threat detection and monitoring · End-to-end encryption
Service Desk
Event triage and health monitoring · Request fulfillment · Incident management · Vendor channel support · Optional 24/7 coverage
ITIL Service Management
Incident management · Change management · Request management · Knowledge management · Third-party vendor collaboration
Strategic Sourcing
Vendor selection and evaluation · Contract and license management · Hardware and software procurement · Renewal and spend tracking
Governance
Cost optimization · Reporting · SLA management · Quarterly business reviews · Continuous improvement plan
IT Consulting & vCIO Advisory
Business continuity and DR · Compliance alignment · NIST CSF and CIS v8 mapping · ITIL practice adoption · Technology roadmap
AGENTIC AI
AI RUNS THE LOOP, OUR PEOPLE HANDLE THE EXCEPTIONS
The same loop runs for every managed endpoint, every day. Automation closes what it can, and hands the rest to our team already prioritized.
01
DETECT
02
Signals from every managed endpoint.
TRIAGE
03
AUTOMATE
04
Known fixes run without a ticket raised.
RESOLVE
05
AI classifies and prioritizes by SLA.
Engineers own only the escalations.
REVIEW
SLA, cost and risk feed the QBR pack.
STANDARDS, NOT GUESSWORK
Built on the standards your auditors already use
Every domain traces back to a recognized framework. Nothing here is CRA's own invented rubric.
NIST CSF 2.0
Govern · Identify · Protect · Detect · Respond · Recover
UNDERPINS DOMAINS 3,7 & 8
CIS CONTROLS V8
18 prioritized safeguards for endpoint, identity, and data hygiene.
UNDERPINS DOMAINS 1,2 & 3
ITIL 4
Incident, change, request, and knowledge management practices.
UNDERPINS DOMAINS 4,5 & 7
A delivery model built on our clients' real-world experiences, developed from the ground up using industry best practices.
Manage360° is CRA's flagship managed IT program — an all-inclusive, fully outsourced IT department at a predictable flat-rate cost. Every package is custom-built around your business, on top of CRA's proven solution stack, so you get the coverage of a full IT department without the complexity of running one.
One platform · One data model · One accountable team
Helpdesk & End User Services
No More Waiting
Until Monday Morning
24/7 COVERAGE
Round-the-clock support, not just business-hours tickets.
CENTRALIZED TICKETING
One queue, one record of every request and its resolution.
UNLIMITED ONSITE
Remote-first support backed by onsite visits when it matters.
IT Partner > In-House IT
What changes when
Manage360° is the IT department
Be More Efficient
Specialists in each domain solve problems faster.
Reduced Hiring Cost
Flat-rate access to a full team, without building payroll.
Reduced Management Cost
Governance and oversight are built into the platform.
Customize your Plan
Scale the plan up or down as the business changes.
From the Research Desk
NOTES ON MANAGED IT IN NYC
Get Started
Let's put this to work for you
Tell us a little about your organization and we'll follow up with a plan scoped to your size, industry, and current risk.
Get Started
Let's put this
to work for you
Tell us a little about your organization and we'll follow up with a plan scoped to your size, industry, and current risk.