the people behind your it
Three Decades. One Team.
Great IT support starts with great people. The CRA team brings deep technical expertise across managed services, cybersecurity, and compliance, paired with a genuine commitment to the clients we serve. We're not just a vendor. We're your long-term technology partner.
Chico Ramnarayan
CEO & President
Chico is President and CEO of Computer Resources of America. Chico founded CRA in 1992 and has transformed the company over the years into a leading provider of information technology solutions designed to meet the needs of small, mid-market and enterprise organizations. Since 1992, CRA has quadrupled its customer base and workforce and has become one of the best-known companies of its kind in the Managed Services field. CRA’s wide array of IT services provides customers with a strategic and long-term technology solutions partner, capable of managing complex, multi-disciplinary engagements – a major advantage for organizations with limited in-house IT resources. CRA’s solution offerings have helped attract a broad range of customers and numerous industry awards and recognitions, including ranking among the top managed services providers in the world on the MSPmentor list and making the Inc. 500/5000 list of the Fastest Growing Companies in the U.S. Chico provides a strategic vision and leadership for Computer Resources of America that is focused on team building and customer satisfaction. He is adept at aligning growth strategies with agile, future-focused processes and technology. Chico is involved in several community outreach programs and is an avid golfer.
Barbara Ramnarayan
Finance Manager
Barbara serves as the Finance Manager. Her passion for people and technology allows her always to strive and improve business processes and find new ways to perform tasks in a more efficient and cost-effective manner. Her knowledge, expertise, and passion are exhibited through the thought leadership and insight she brings to the organization. Barbara is involved in several community outreach programs that the organization sponsors.
Rico Ramnarayan
Chief Operating Officer
Rico and his team of consultants are responsible for enabling our clients’ businesses through solutions involving cloud computing, virtualization, networking, unified communications, systems management and information security. Rico has worked at CRA since 1998 and has been actively involved in shaping our technology solutions roadmap while working with our engineering team to extend that knowledge to our clients. During his tenure, he’s continually embraced new technologies and led many successful client projects. He has a long and demonstrated track record of mapping solutions to business needs and is an invaluable resource to CRA and its clients.
Karla Alvarado
Director of Business Operations
As Director of Business Operations, Karla drives strategic efficiency across Finance, Accounting, and HR departments. Backed by eight years of industry experience, she is deeply committed to designing high-impact operational systems that minimize downtime and accelerate company growth. She thrives on collaborating with her team to build accurate, execution-focused workflows that deliver measurable bottom-line results. When she is not optimizing corporate operations, you can find her on the volleyball court or cheering on her favorite soccer team.
Dillon Balkaran
Solutions Architect
Dillon oversees our Managed Services team. He and his team are responsible for enabling our clients’ business through solutions that involve cloud computing, virtualization, networking, systems management and information security. Dillon develops and implements technology initiatives and service delivery processes within an ITIL framework to benefit our client engagements and has fully embraced the culture of CRA which encourages living a balanced life and supports continual professional development.
Tony Balkissoon
Director, PMO
Tony joined CRA in 2012, and has quickly established himself as one of the leaders at the firm - both as a team member as well as an advocate for his clients. He has broad experience as a managing consultant for the non-profit, big Pharma and financial services industry sectors and has been involved in a very wide range of technology delivery throughout a 15+ year career. He is responsible for ensuring the excellence and efficiency of operations at CRA, from customer-facing services to the ongoing development of CRA’s staff and technology resources. Tony is a CUNY graduate. He speaks English and Japanese.
Gene Bilbao
Project Delivery Manager
Gene joined CRA as a Technical Services Manager in September of 2007. He has a deep domain experience in IT infrastructure, project management, ITSM and service delivery. Gene has responsibilities for leading project delivery teams across a program that services a large client roster. He has an extensive track record of being able to identify and implement innovative technology solutions to improve business performance and works closely with clients, systems engineers and architects to find the balance between cost, scope, and quality and bring each engagement in on time, and on budget. Gene continually strives for top-notch customer satisfaction.
Tracy Green
Director of Marketing
Tracy Green is the Director of Marketing at CRA. He holds a Master's in Engineering and Harvard Business School credentials, along with almost two decades of technology leadership experience. Before joining CRA, he consulted on national campaign strategy with major brands including Success Magazine, Valuetainment and Cardone Enterprises. At CRA, Tracy has architected AI-powered revenue systems that have positioned the company as an industry leader. His engineering background enables him to build scalable marketing infrastructure that bridges technical capabilities with business outcomes. This cross-disciplinary approach positions him among the leading voices in autonomous, intelligence-driven revenue models.
Chris Persaud
Product Specialist
Chris leads the procurement team and interfaces directly with our clients to scope out needs and map them to technical specifications aligned to industry leading products. His responsibilities also include internal vendor management and he is a liaison with Microsoft, VMWare, Cisco, HP, Dell and companies we partner with for services. Chris works very closely with our non-profits, financial services organisations and our smaller and mid-market clients. Chris is detailed and very results-driven with a focus on providing timely, high-quality services.
Ria Persaud
Accounting & HR Representative
Ria Persaud works as an Accounting Clerk and HR Representative at CRA, supporting accounting operations and employee administration. She is currently pursuing her ACCA qualification and holds a Diploma in Financial & Management Accounting. Ria is passionate about professional growth and expanding her knowledge in finance and HR. Outside of work, she enjoys spending time with her loved ones, chasing sunsets, and exploring her country.
Sergey Zavyalov
Sales Representative
At CRA, Sergey drives over $1M in annual B2B sales by identifying high-growth opportunities and guiding mid-market and enterprise clients through complex procurement and digital transformation initiatives. He specializes in consultative selling of business continuity, disaster recovery, and advanced cybersecurity solutions, leveraging next-generation technologies like XDR, MDR, and cloud workload protections to strengthen resilience and modernize legacy environments. As a trusted advisor to senior leadership, he bridges the gap between technical infrastructure and business strategy—translating data into actionable roadmaps that ensure compliance, mitigate risk, and deliver measurable outcomes through both managed and co-managed service models. Outside of work, he enjoys gaming with his three kids, as well as practicing martial arts and engaging in Torah study.
Get Started
Let's put this to work for you
Tell us a little about your organization and we'll follow up with a plan scoped to your size, industry, and current risk.
Get Started
Let's put this
to work for you
Tell us a little about your organization and we'll follow up with a plan scoped to your size, industry, and current risk.