Managed IT
Services
Our Expert Approach to Managed IT NYC Services for SMBs.
Outsourcing to managed IT services is a proactive approach to help solve your biggest tech-centered business issues. At CRA, we work with businesses to build and sustain technology solutions that help them do more for less. Through 30 years of delivering managed IT solutions, we have built a delivery model from the ground up that solves major business issues and focuses your resources in the areas where it really matters — all for less than the cost of operating an in-house IT team.
IT Consulting & vCIO Advisory
Strategic IT leadership without the overhead — vCIO advisory spanning business continuity, DR, compliance, NIST CSF, CIS V8, and ITIL best practices.
CRA's Manage360° removes the burden of managing complex technology infrastructure so your business can focus on what matters most, serving clients, driving growth and hitting your goals.
CRA's flagship Manage360° is an all-inclusive managed IT solution providing organizations with a fully outsourced IT department at a predictable flat-rate cost. Every engagement is custom-built around your existing infrastructure, business systems, and compliance obligations so your team stays productive and your data stays protected.
Endpoint & Device Management
We manage your full technology stack: hardware provisioning, core software, OS imaging, virtual desktops, and third-party vendor relationships — so you don't have to.
User & Access Management
Complete access control from the inside out — identity authentication, RBAC, session management, user access reviews, and a self-service portal, all in one place.
Service Desk
Our service desk keeps your business running with event triage, health monitoring, request fulfillment, incident management, and vendor channel support — with optional 24/7 coverage.
ITIL Service Management
ITIL-based service management that covers incidents, changes, requests, and knowledge — structured support that scales with your business.
Strategic Sourcing
Smarter procurement, less waste — strategic sourcing that covers license management, device and inventory tracking, license metering, and software maintenance contracts end to end.
Security, Compliance &
Data Protection
Full-stack security and compliance — identity management, vulnerability scanning, threat detection, and end-to-end encryption, built to protect what matters most.
Governance
We keep your IT investment accountable — with cost optimization, transparent reporting, SLA management, and quarterly business reviews that tie technology performance to your bottom line.
Helpdesk
Support
CRA’s Manage360° helpdesk delivers a single point of contact for all technology issues, eliminating vendor finger-pointing and minimizing employee downtime. Our tiered support model scales with your company's needs, so no matter the size of your business, you're never left waiting when it matters most.
No more waiting until Monday morning. Our helpdesk delivers round-the-clock live support with centralized ticketing, end user and application assistance, and seamless new hire onboarding. We keep your mobile devices managed, your email protected from downtime, and your VoIP and conferencing running without interruption — backed by monthly ticket trend analysis to keep your IT operation continuously improving.
We become your complete IT department — delivering remote and unlimited onsite support, hardware maintenance, patch management, and software procurement, all under one predictable program. We handle change and policy management, coordinate with your vendors on your behalf, and train your team on new technology as it rolls out. And with regular vCIO strategic planning sessions, your technology roadmap is always aligned with where your business is headed.
Managed IT Partner > In-House IT
We’ve seen it all before. Let’s take the steps needed to solve even your biggest IT hurdles! Learn more about how managed IT with CRA helps clients who outsource solutions by contacting us today.
When you work with an independent IT firm, you save yourself the costs associated with employing a management team to oversee an in-house department.
Costs are significantly reduced with managed services because you only pay for what you use. Easily scale up resources as you grow, or trim them down if they are no longer needed.
Invest in the heart of your company and focus on hiring staff that handles the core of your business rather than just its tech department.
Managed IT Partner Guides
Not all managed IT providers are built the same. CRA publishes in-depth content on what to look for when hiring a managed IT partner covering everything from vetting security credentials to understanding contract structures, so you can choose with confidence.
Contact us for a complimentary quote
We’re ready to make our IT support services work for you. When you want managed IT, cyber security for small businesses, or any of our other essential IT services, we’ve got you covered. Contact us today to get started with your free evaluation. As your company, we make your complete satisfaction with our services our number one priority.
hello@consultcra.com
212-376-4040